Frequently Asked Questions
Everything you need to know about our wool felt flags and banners.
How long will it take to receive my order?
Standard in-stock items typically ship within 3-5 business days. For custom pennants or made-to-order banners, please allow 2-4 weeks for production before your item is dispatched.
What materials do you use for your pennants?
We pride ourselves on quality and tradition. All of our pennants, banners, and flags are manufactured using high-quality wool felt and screen-printed detailing to ensure a vintage look and feel.
Do you offer custom designs for teams or events?
Yes! We love working on custom projects. You can use our 'Custom' portal to submit your design ideas, and our team will help bring your vision to life for your brand, wedding, or sports team.
What is your return policy?
We accept returns on all standard, non-custom merchandise within 30 days of delivery, provided the items are in original condition. Please note that custom and personalized items are final sale.
How should I hang my pennant or banner?
We recommend using classic brass thumb tacks or frame pins. For larger banners, our built-in metal grommets or felt tabs make it easy to hang with nails or hooks without damaging the fabric.
Do you ship internationally?
We certainly do. We ship our products worldwide. Shipping rates and delivery estimates are calculated at checkout based on your specific location and the weight of your order.